Shipping policy

Shipping Policy

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Orders placed after business hours, on weekends, or during peak promotional periods may experience slight processing delays.

2. Shipping Times

Estimated delivery times are provided at checkout and in confirmation emails. These estimates are not guaranteed and may vary due to carrier delays, customs processing, weather conditions, or high shipping volume.

We are not responsible for delays caused by the shipping carrier once the order has been handed over and tracking information has been issued.

3. Tracking & Delivery Confirmation

Once your order ships, you will receive a shipping confirmation email with tracking information.

Delivery confirmation from the carrier (showing the package as “delivered” to the address provided at checkout) constitutes fulfillment of the order.
This delivery confirmation may be used as evidence in the event of a payment dispute or chargeback.

Customers are responsible for monitoring tracking updates and ensuring safe receipt of their package.

4. Incorrect Address Responsibility

Customers are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for:

  • Packages delivered to an incorrect address provided by the customer

  • Failed deliveries due to incomplete or invalid address details

If an order is returned to us due to an incorrect address, reshipment costs may apply.

5. Lost, Stolen, or Missing Packages

If tracking shows that a package has been delivered but the customer reports it as missing, the customer must contact us within 7 days of the delivery confirmation date so we can assist with an investigation.

We may request additional information to help resolve the issue. Claims reported outside this timeframe may not be eligible for replacement or refund.

Packages marked as “delivered” by the carrier are considered fulfilled.

6. Damaged Shipments

If your order arrives damaged, you must contact us within 48 hours of delivery and provide clear photo evidence of:

  • The damaged item

  • The original packaging

Once reviewed, we will offer a replacement or refund if the claim is verified.

7. International Shipping & Customs

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These fees are the responsibility of the customer and are not included in the purchase price.

Delays caused by customs processing are outside of our control.

8. Shipping Disputes & Chargebacks

Customers are required to contact our support team at info@mylittlemind.shop before initiating a chargeback or payment dispute regarding shipping issues.

We are committed to resolving shipping concerns directly and efficiently. Failure to contact us prior to filing a dispute may result in shipping and delivery records being submitted as evidence to the card issuer.